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FAQ

  • What is the ordering process?
    Step 1) Make your request Step 2) Receive quotation Step 3) Make payment for total item cost and proxy cost Step 4) Item packed for shipment Step 5) Make payment for shipment Step 6) Item shipped :)
  • Is it possible to return item?
    As a general rule, items can not be returned or exchanged after ordering or bidding
  • Is Yahoo auction item possible?
    At the moment, we do not accept bidding unless it is buyout.
  • Is it possible to cancel order?
    Only if item has not been ordered or when cancellation is possible.
  • What happen to unclaimed items
    Items not claimed within 3 month of last order will be forfeited
  • How are proxy fee counted?
    Proxy fee is counted by per item request. For example, 1 of item A and 2 of item B is consider 2 requests.
  • For Mercari or other free market purchase, can ask to combine items, purchase selected item or negotiation?
    We can ask to combine. However, fee is still counted as the original number of items. We can ask seller to purchase selected item only if it is allowed by the seller. We are unable to ask for negotiation.
  • Where can I submit my requests?
    You can send via our facebook page or in the submit request page.
  • What are the payment methods?
    We accept payment via Wise and Paypal.
  • What are the shipping options and the cost
    The following shipping option are available 1. EMS 2. Airmail 3. Economy airmail (SAL) 4. Surface mail You can visit the following website to calculate estimate shipping cost (Choose Tokyo as the origin location). https://www.post.japanpost.jp/cgi-charge/index.php?lang=_en Option service such as registered mailing, insured mailing can be found in the following website. https://www.post.japanpost.jp/int/ems/service/index_en.html Note: Additional fee mayl be applicable for heavy and bulky item due to transportation.
  • What is the cost for consolidation?
    There is no fee for consolidating except for the cost of packaging materials. The cost of packaging material are as follows:
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